Code: CERT.MOAA

Medical Office Administrative Assistants are multi-skilled practitioners who perform administrative and management duties. Graduates may work in physicians’ offices, clinics, HMO’s, billing companies, or other ambulatory care facilities, such as freestanding emergency centers and hospitals. Administrative responsibilities include: scheduling appointments, billing and collecting, coding diagnoses and procedures, insurance claim forms, medical records, performing computer applications, and providing patient instructions.

Program Learning Outcomes (PLOs)

1. Demonstrate entry-level competence in performing administrative medical office assistant skills.
2. Demonstrate technical proficiency in all administrative skills
3. Apply medical terminology when communicating professionally in a health care setting with patients, physicians, and all members of the health care team.
4. Apply critical thinking skills to construct, evaluate, and measure administrative tasks to operate the office efficiently.
5. Demonstrate computer literacy to retrieve, organize, and analyze information using skills from medical simulations and information technology classes.
6. Demonstrate ethical and professional behavior in the workplace.
7. Adhere to state, federal and local regulations and laws that apply to health care.
8. Communicate effectively with diverse populations.

CAREER PATHWAYS