|
|
|
Feb 26, 2025
|
|
INF-260 Technical Support Operations
3 Credit(s)
2 Lab Hour(s)
2 Lecture Hour(s)
This course introduces students to both the methodological and hands-on customer service-related world of end user support. Course topics examined include understanding the support profession and models; customer service; mission statements and service level agreements; implementing a help desk; troubleshooting; procurement; outsourcing; evaluation measurements; help desk certification. Lab topics studied include application installation; software and virus troubleshooting; call tracking; remote support; and support documentation. Students complete an individual support project with documentation.
Prerequisite(s): INF-108 ; INF-144; [INF-161 or INF-162 or INF-163 ]
Syllabus for this course
Add to Portfolio (opens a new window)
|
|
|
