2023-2024 Catalog 
  
    Feb 29, 2024  
2023-2024 Catalog
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BUS-104 Customer Service


3 Credit(s)
3 Lecture Hour(s)
Customer Service emphasizes the relevance of customer service in all types of businesses. Topics include: importance of customer service, external and internal customers, cost of poor customer service, challenges of customer service, ethics in customer service, problem solving, empowerment, effective communication, dealing with difficult customers, motivation and leadership, customer retention and measurements of customer satisfaction.


Syllabus for this course




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